Help
Login Issues
We request you to send us a mail at support@mysmsworld.com describing the problem, mobile network and the mobile numbers , approximate message sent time etc.,
Unable to login with correct login details
We request you to send us a mail at support@mysmsworld.com describing the problem, mobile network and the mobile numbers , approximate message sent time etc.,
Delivery Issues
My Messages are not delivering
This may be due to one of the following cause
- Receiver mobile may not be in the coverage area
- Receiver inbox full
- Receiver mobile network failed to accept/ deliver message
- Mysmsworld failed to submit your message to SMSC due to objectionable message content
- Mysmsworld partner Operator failed to deliver Message due to unexpected problem. however this may happen rarely.
I'm Getting "Policy Violation.." error message
Usually because of one among the following reasons
- Sending too many messages to a single number
- Sending excessive messages in few seconds time
We disable access to message sending temporarily. It will take between 1 hour to 24 hours to resume your normal message sending activity. Still if any issues even after 24 hours , please mail us on support@ mysmsworld.com
Messages are not delivering instantly
This may be due to one of the following reasons
- Congestion levels at Mysmsworld
- Congestion at operator SMSC
The above cases may not arise frequently as the kind of throughput we had. We ensure that message delivers with in 1 min in 98% of the cases. Still getting this problem too many times, please let us know your issue in detail.
Email us on support@mysmsworld.com
Messages are not delivering to a particular operator network
We request you to send us a mail at support@mysmsworld.com describing the problem, mobile network and the mobile numbers , approximate message sent time etc.,
